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FedScoop Staff

Modernization

Building a better citizen experience with contact center modernization strategies

by • 23 hours ago

How agencies are prioritizing constituent engagement with customer experience (CX) strategies that aim to modernize the communication channels.

Modernization

Zero trust, identity management and DOD network security strategies

by • 2 days ago

How modern identity management tools help Department of Defense organizations manage their extended enterprise — extending strong authentication to cloud networks.

Modernization

New-era authentication key widens trusted access to federal resources

by • 5 days ago

As FIDO2 authentication standards grow in popularity, agencies that still depend on PKI cards need more flexible approaches to authentication, says new report.

Modernization

Streamlining government services with intelligent document processing

by • 7 days ago

In order for agencies to succeed in their digital transformation strategies, leaders will need to look at AI-enabled automated document processing solutions.

Defense

How automation tools add resiliency to DOD’s IT workforce

by • 4 weeks ago

Modern orchestration and automation tools can help the military maintain institutional knowledge of its networks and help rotating IT personnel get up to speed faster.

Defense

AWS DOD Director Liz Martin on how cloud is transforming defense missions

by • 1 month ago

Cloud technologies are helping defense agencies address key challenges, including the need for speed, resiliency, reliability and supporting global operations.

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