Building a better citizen experience with contact center modernization strategies
How agencies are prioritizing constituent engagement with customer experience (CX) strategies that aim to modernize the communication channels.
Zero trust, identity management and DOD network security strategies
How modern identity management tools help Department of Defense organizations manage their extended enterprise — extending strong authentication to cloud networks.
New-era authentication key widens trusted access to federal resources
As FIDO2 authentication standards grow in popularity, agencies that still depend on PKI cards need more flexible approaches to authentication, says new report.
Streamlining government services with intelligent document processing
In order for agencies to succeed in their digital transformation strategies, leaders will need to look at AI-enabled automated document processing solutions.
How automation tools add resiliency to DOD’s IT workforce
Modern orchestration and automation tools can help the military maintain institutional knowledge of its networks and help rotating IT personnel get up to speed faster.
AWS DOD Director Liz Martin on how cloud is transforming defense missions
Cloud technologies are helping defense agencies address key challenges, including the need for speed, resiliency, reliability and supporting global operations.