IT director shares how USDA is modernizing service delivery for farmers and ranchers
Chad Sheridan says the USDA uses a customer management platform to improve capabilities for USDA’s field offices and open a self-service option for farmers to participate in its portal.
DOJ’s Joseph Klimavicz on the cost benefits of consolidating email on cloud
Joseph Klimavicz shares how the Department of Justice consolidated a number of email systems in order to streamline internal communications.
How agencies are implementing better service and mission-focused solutions
In this blog post, Jennifer Ward, Sr. Director, Solutions Engineering at Salesforce, talks about what it takes to increase the pace of innovation in the federal government, while also reducing IT maintenance debt.
A platform for success: High-impact, personalized government engagement
Government missions are complex, but Salesforce shares how integrating departments and technologies around one CRM platform enables employees to engage stakeholders more seamlessly.
How agencies can align scheduling with common workflows
The need for precision scheduling is common across all types of organizational functions whether it be recruiting new employees, running inspections or managing casework. Salesforce shares how modern applications create efficiencies to ensure meetings and appointments have a greater impact.
Planning guide offers agencies detailed strategies for transformational moves to the cloud
A five-step process for cloud migration aims to save IT leaders time and headaches as they sort through and choose the right service models for their needs, according to a new report.