How agencies can align scheduling with common workflows
The need for precision scheduling is common across all types of organizational functions whether it be recruiting new employees, running inspections or managing casework. Salesforce shares how modern applications create efficiencies to ensure meetings and appointments have a greater impact.
Planning guide offers agencies detailed strategies for transformational moves to the cloud
A five-step process for cloud migration aims to save IT leaders time and headaches as they sort through and choose the right service models for their needs, according to a new report.
How customer experience is rewriting the rules of success
Vala Afshar, chief data evangelist at Salesforce breaks down the term “customer experience,” how it relates to organizations today, and why leaders need to prioritize stakeholder experience almost as importantly as the services the organization provides.
State Dept. exec says cloud-based platforms drastically improve employee engagement
Department of State’s Michelle Sparrow-Walker shares how using PaaS to consolidate systems greatly improved employee engagement through the agency’s Information Resource Management Bureau.
Salesforce’s IT exec on making emerging tech more accessible
Chris Radich, director of digital strategy shares how cloud-platforms enable agency end-users the ability to consume emerging tech like AI services, rather than building it themselves.
The total economic impact of Salesforce Case Management Solutions for government
Interviews with six federal, state and local government customers give greater insight into the benefits, costs and risks associated with investing in Salesforce case management solution.