CIO, General Services Administration
Golden Gov: Executive of the Year
David Shive has been the CIO of the General Services Administration going on six years, but he’s never had a year like 2020. Faced with the challenges of the COVID-19 pandemic, Shive led GSA’s IT team to ensure the agency could continue operations without missing a beat. “We’d made a pretty significant investment in time and people, and even some dollars, into mobile-enabling the agency and we’ve been operating that way for a while,” Shive said. “But it’s different when people are opting into telework and when an entire agency leaves the four walls of a building and has to continue the mission of the agency in a widely distributed format.” Not only was GSA able to do that, Shive said, but in some places, the agency even upped its velocity of delivery and improved customer experience.