Headshot of person/agency from U.S. Customs and Border Protection

Sonny Bhagowalia

CIO, U.S. Customs and Border Protection

CIO, U.S. Customs and Border Protection

There were five elements that became key to Sanjeev “Sonny” Bhagowalia’s leadership over the past year: empathy, flexibility, resiliency, hope and servant leadership. “Conveying and communicating hope in the dark times of COVID-19 with a sense of unity, purpose, outreach, and salient information was a key point and celebrating examples of light was important,” he told FedScoop. Under Bhagowalia’s leadership, CBP’s IT office “seamlessly conducted work to support our 24×7 global mission despite the age of COVID-19 with secure and reliable technology and business processes,” he said. And because of that, the CBP workforce was resilient “in supporting the mission anywhere, anytime, on any authorized device, securely and reliably. Most importantly, we conducted our mission with civility, integrity, humility, professionalism, and a sense of public service. The resilient spirit of American people can only be characterized as AMERICA STRONG!”

TwitterFacebookLinkedInRedditGmail
TwitterFacebookLinkedInRedditGmail