CenturyLink is set to provide voice-over-internet-protocol services to the General Services Administration’s Federal Acquisition Service, to “help them modernize and transform their legacy voice systems,” a company official said.
Valued at $1.3 million for the first year with four one-year options, the contract could be worth more than $6 million. It was awarded through GSA’s IT Schedule 70, according to the announcement.
“CenturyLink’s VoIP service provides government agencies with an affordable, modern solution that accelerates agencies’ digital transformation, connects them to their stakeholders and maximizes commercial best practices,” said CenturyLink Senior Vice President and General Manager of Federal Solutions Erich Sanchack in a statement.
CenturyLink provides government agencies “managed hosting, cybersecurity, cloud and IT services over its carrier-class network.”
“CenturyLink will provide the FAS with a hosted contact center that features expanding technology capabilities, a variety of secure interfaces that can be integrated with other systems and proper redundancy for a call system than handles approximately 800,000 inbound and outbound calls annually,” according to the announcement.