Change Management and New Technology

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General Services Administration Assistant Commissioner for the Office of Assisted Acquisition Services Marie Davie gives an overview of some of the agency’s recent enterprise implementations, and the role change management plays when introducing new IT into the workplace, in a blog post Thursday.

Davie highlights GSA’s 17,000-user migration from Lotus Notes email to Google, which realized a 50 percent reduction in costs and eliminated 50 servers, as well as the agency’s use of Salesforce Chatter for internal collaboration and information sharing.

To manage adoption of each, preparation for the transitions included mandatory online training, on-site help desks, reverse mentoring and self-help videos.

“Our progress should be measured by business results resulting from workers leveraging technology, not by the number of changes in and of themselves,” Davie said.

More from Davie here.

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Agencies, Departments, General Services Administration (GSA)
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