“You can’t say today I’m going to be engaged and expect a lot of people to show up,” Gwynne Kostin, director of digital government at GSA, said while announcing the debut of the Public Participation Playbook. It’s about building relationships ahead of time and over time, she said. Pictured from Left: Loni Stark, director of Web experience management at Adobe; Jackie Haven, deputy director, CNPP/USDA; Brad Radichel, associate director, business programs, Department of Veterans Affairs; Al Weisner, senior vice president Information Analysis Inc.; Gwynne Kostin, director of digital government at GSA. (FedScoop)

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