ABOUT
Join leaders from a U.S. Federal Health agency, Deloitte, and Salesforce to learn how leading organizations are reimagining the contact center experience, by focusing on the future of service through the use of innovative technologies to elevate the agent experience and customer relationships. The discussion will cover:
- The changing landscape of contact center technology
- Cost efficiencies gained through automation
Date:
08.18.21
Time:
1:00 PM - 2:00 PM ET
SPONSOR
SPEAKERS
Tahir Bangash
Managing Director, Customer and Marketing, Deloitte Consulting LLP
Saša Erić
Senior Manager and CRM Lead, Federal Health, Deloitte Consulting LLP
Adilson Jardim
Vice President, Public Sector Solution Engineering, Salesforce
Dennis Middleton
Vice President, Capabilities Management, AARP
Billy Mitchell
Editor-in-Chief, FedScoop
Sandra C. Smith
Director, Technology Strategy and Business Process, AARP
* Pending Agency Approval
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