The General Services Administration highlighted best practices for planning a public dialogue in a new blog post on HowTo.gov.
The best practices come from a panel held recently at the Digital Government Society of North America’s 2012 annual conference that included representatives from GSA, the Consumer Financial Protection Bureau and the Environmental Protection Agency.
- Begin with the end user in mind and know what is it you want to achieve.
- Use intermediaries or catalysts to reach out to their networks and lend credibility to the dialogue.
- Consider challenges and prize competitions to engage the public, bring the best ideas and top talent to bear on problems.
- Tell people what you plan to do with the information up front and show them the results.
- How to measure success
- Identify and reach out to stakeholders (beyond the usual suspects), and
- Build the bridge between suggestions and action.
To learn more about the conference read Part 1: Engage the Public to Solve Problems.