now works ‘for the vast majority of users’


Written by is on track to work smoothly for most users by the end of November, according to the Centers for Medicare and Medicaid Services Director of Communications Julie Bataille.

The website now operates at an error rate of 0.75 percent, down from 6 percent a few weeks ago.

“The system will not work perfectly,” Bataille said in a statement. “But it will operate smoothly for the vast majority of users.”

Despite the improvements, the website was down Nov. 20 and for a short period Nov. 21.

By the end of the month, the system will be able to accommodate more than 800,000 visits a day, Bataille said.

Next week, the contractor QSSI, which was hired to fix the website, will be working on 50 additional fixes to improve user experience later on in the signing-up process, mainly the plan comparison phase, shopping phase and enrollment phase.

Once the upgrades are finished next week, it is estimated the website will be able to handle about 100,000 users at a time — double its current capacity.

The website’s response time is also now under 1 second.

“We have work to do to further improve the system and user experience,” Bataille said. “It’s likely as we move forward, we’ll find additional glitches and experience intermittent periods of suboptimal performance.”

The website has been under considerable criticism since its launch Oct. 1.

In a recent House hearing, cybersecurity experts testified was vulnerable to hackers and compromised users’ personal data.

The website’s complexity and websites mimicking further compromise users’ personal data, according to the witnesses.

-In this Story-

Julie Bataille
TwitterFacebookLinkedInRedditGoogle Gmail