The Department of Health and Human Services released a mediocre update of the healthcare.gov repairs since hiring Jeff Zients to oversee the progress.
“This was a week where we made progress and also ran into some roadblocks that slowed us down,” Zients said in a statement.
The website hit a major obstacle in the middle of the week when a networking component related to the Verizon data center that hosts the site failed.
The problems have since been fixed and the team will be making further upgrades to improve the system’s reliability, Zients said.
Despite the setbacks, some successes have been achieved. The site’s response time, which averaged 8 seconds during the first few weeks, is now down to 1,000 milliseconds, an 80 percent improvement.
QSSI, the contractor hired to fix the website, has created four teams to address software and application issues. Teams will handle problems ranging from security to site glitches.
“We have made progress this week in crossing items off the punch list, fixing bugs and improving site performance,” Zients said.
Healthcare.gov is supposed to be fully repaired by the end of November.
The website opened to the public Oct. 1. Since its launch, it has been under the scrutiny of the public and Congress.
HHS Secretary Kathleen Sebelius testified Oct. 30 before of the House Energy and Commerce Committee.
“I am as frustrated and angry as anyone with the failed launch of Healthcare.gov,” she told the committee.
Sebelius apologized to the public for the site’s failure and promised the site would be ready at the end of November.