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01/16/2020
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VA developing 'balanced scorecard' for digital transformation

The Department of Veterans Affairs is working on a new way to track its progress in digital transformation. CIO James Gfrerer said Wednesday his office is close to launching a “balanced scorecard” to measure the success of the VA‘s various digital transformation efforts, to include the modernization of its electronic health record, medical logistics supply, human resources and financial management systems. “We are about 75% to 80% complete on our balanced scorecard that supports our digital transformation strategy,” Gfrerer said. “So we’re going to get a lot more focused around those measures, those metrics, those outcomes around the specific projects and start to be a bit more deliberate on what programs are succeeding or not.” Billy Mitchell has more on VA's transformation.


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