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06/16/2021
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WorkScoop

ACLU wants Secret Service and Coast Guard records

The American Civil Liberties Union is seeking a court order that will force the inclusion of records from the Secret Service and the Coast Guard in a lawsuit it filed against DHS over the warrantless use of cellphone location data. Dave Nyczepir has the story.


A Message From AWS Educate

With over 1,500 institutions and hundreds of thousands of students who use AWS Educate, we wanted to take you on a trip around the world and highlight how students are learning and innovating with the cloud. Learn more.


DOD says goodbye to CVR

The Department of Defense last night switched off its temporary teleworking platform that was used by millions of employees during the pandemic. Jackson Barnett has the story.


All hands on deck for cyber EO

Chris DeRusha says his office is working with the CIO and CISO councils to draft new cybersecurity guidance for federal agencies, as outlined in the Biden administration's recent cyber executive order. John Hewitt Jones reports.


FBI's Ugoretz pushes collaboration with private sector

The FBI's lead cyber policy official Tonya Ugoretz says it needs to embrace a more collaborative culture with the private sector to avert further ransomware attacks. Jackson Barnett has this one.


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Building a better citizen experience with modern contact center strategies

Government contact center operations have long been stretched thin by pressure to control bottom-line costs. But the pandemic proved that contact centers need greater agility to meet citizen needs during surge events. By integrating cloud-enabled infrastructure, agencies can integrate automation and ai-enabled tools that connects the front-end citizen interaction with other downstream workflow processes at the agency and provides greater agility to respond to surges. Read more in the report.


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