Technologists driving the CX transformation; Exercising debarment regulations in government contracting

Amanda Eamich, senior director of business development at Publicis Sapient and former director of web communications at the Department of Agriculture, discusses the importance of technologists being part of the customer experience modernization process.

Greg Giddens, partner at Potomac Ridge Consulting LLC and former executive director of acquisition, logistics and construction at the Department of Veterans Affairs, explains where the federal government can suspend or disbar contractors.

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