The Department of the Interior released a request for information to learn more about commercial help desk capabilities available for information technology, financial management systems and human resources systems, the agency announced.
The request provides an overview of the agency’s current customer demographics and services offered. The department is seeking responses that will identify industry best practices in delivering interoperable and portable technologies to support Interior’s remote workforce.
“We want to establish a help desk that’s a single, first point of contact for all Department employees who need support related to IT and our HR and financial management systems,” said Interior Deputy Assistant Secretary for Technology, Information and Business Services Andrew Jackson. “Transitioning to a unified help desk is an important step in improving the availability, performance, and flexibility of our help desk staff, and will improve the way we deliver services to DOI employees.”
The transformation is expected to save approximately $100 million annually from 2016 to 2020, a cumulative savings of more than $500 million.