5 ways self-service improves government customer experience

How agencies can improve citizen services by leveraging modern platforms that are self-service out of the box — and have API-led integration tools, too.

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Three recommendations to strengthen agency crisis management plans

by Julia Weaver • 4 weeks ago

During a crisis, clear communication and situational awareness is key. Pairing modern software tools with organizational processes will help agencies protect their workforce.

How agencies can deliver the right alerts, to the right employees, during emergencies

by Julia Weaver • 1 month ago

Cloud-based tools are giving agency leaders better situational awareness during critical events to keep dispersed employees safe and informed.

How to keep enterprise-IT-as-a-service networks agile and secure

by FedScoop Staff • 2 months ago

With 70 percent of the Army’s networking gear reaching end-of-life service, IT experts say open networking standards will play key role to getting best of breed solutions.

How the Intelligence Community can modernize legacy TDM networks — and lower costs

by FedScoop Staff • 2 months ago

Modern circuit-to-packet technology offers IC agencies a better way to maintain critical enterprise data systems running on expiring technologies.

Government, industry leaders assess the impact of AI at federal agencies

by FedScoop Staff • 4 months ago

Artificial intelligence practitioners share their expectations on ways AI will likely help the federal workforce deliver on agency missions.

The silver lining in GSA’s 2020 deadline to replace outdated TDM networks

by FedScoop Staff • 4 months ago

Agencies must soon replace TDM technologies but will benefit from lower costs and greater agility using open, software-defined networks, says new report.

How modernized networks can accelerate DOD’s multicloud migration plans

by FedScoop Staff • 5 months ago

The Department of Defense’s ambitious multicloud strategy will scale faster and more securely using a flexible, open standards networking approach, a new report says.

How the right storage and data analytics platforms can boost government outcomes

by FedScoop Staff • 6 months ago

Agencies can reap greater real-time value from big data by adapting data storage and analytics approaches gaining ground in private sector.

Identity corroboration methods key to reducing fraud, report says

by FedScoop Staff • 6 months ago

Traditional methods for corroborating identity are increasingly compromised due to continued breaches of personal data and require a broader approach, a Gartner report says.

Blaze your trail to transformation

by Jennifer Ward • 6 months ago

In this blog post, Jennifer Ward, Sr. Director, Solutions Engineering at Salesforce, talks about what it takes to increase the pace of innovation in the federal government, while also reducing IT maintenance debt.

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