Building a better citizen experience with contact center modernization strategies

How agencies are prioritizing constituent engagement with customer experience (CX) strategies that aim to modernize the communication channels.

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Zero trust, identity management and DOD network security strategies

by • 4 days ago

How modern identity management tools help Department of Defense organizations manage their extended enterprise — extending strong authentication to cloud networks.

New-era authentication key widens trusted access to federal resources

by • 1 week ago

As FIDO2 authentication standards grow in popularity, agencies that still depend on PKI cards need more flexible approaches to authentication, says new report.

Streamlining government services with intelligent document processing

by • 1 week ago

In order for agencies to succeed in their digital transformation strategies, leaders will need to look at AI-enabled automated document processing solutions.

Bringing innovation and security to government missions with AWS GovCloud (US)

by • 2 weeks ago

AWS GovCloud (US) Director Keith Brooks reflects on how a dedicated government cloud gives agencies room to think big, knowing compliance is built in.

How automation tools add resiliency to DOD’s IT workforce

by • 1 month ago

Modern orchestration and automation tools can help the military maintain institutional knowledge of its networks and help rotating IT personnel get up to speed faster.

AWS DOD Director Liz Martin on how cloud is transforming defense missions

by • 1 month ago

Cloud technologies are helping defense agencies address key challenges, including the need for speed, resiliency, reliability and supporting global operations.

How agencies like Census Bureau are improving network visibility and operations

by • 2 months ago

Agencies are turning to AI-assisted operations platforms to collect, unify and analyze data across their networks — improving uptime and responding to anomalies automatically.

Sustaining telehealth services with data intelligence

by • 2 months ago

Though public health agencies initially strained to deliver care remotely, new data intelligences tools are helping them improve capacity and security of their health platforms.

Enabling new air, space and satellite capabilities through the cloud

by • 2 months ago

AWS’s new leader for its Aerospace and Satellite business discusses the cloud’s role in enabling space exploration.