State seeks contractor to help modernize consular systems

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The Department of State has begun a modernization program intended to increase efficiency as well as ease user-access for the department’s consumers, and it is looking for a contractor to help with implementation.

The initiative, known as ConsularOne, comes through the the department’s Bureau of Consular Affairs and will help U.S. citizens and noncitizens alike utilize State’s various services for individuals. The bureau is responsible for the welfare and protection of U.S. citizens abroad, as well as issuing passports and other documents to Americans.

In conjunction with the Office of Consular Systems and Technology, which provides IT resources to support more than 300 consular posts worldwide, the bureau reevaluated its efficiency and launched ConsularOne, which it intends to maximize online consular services under a common technological framework for increased accessibility, including mobile devices and intuitive usage. ConsularOne will incorporate all bureau services, including all processes related to passports, visas and overseas citizens services.

Now the department is looking for a technology vendor to help with the build out of the new framework. State plans to issue an indefinite-delivery, indefinite-quantity contract for the services, with a base year of performance and nine optional extension years. The department will cap the contract at a maximum value of $850 million, according to a request for proposals.

State will enlist a contractor to “design, develop, and maintain consular systems providing business capabilities for the ConsularOne program and other system modernization efforts,” the RFQ says. “The work is aided by the contractor providing program, project and integration activities to support the needs of the program.”

Interested vendors have until June 21 to submit a proposal.

According to a list of expected goals for the program, ConsularOne will lower operational costs for the bureau while eliminating instances of redundant data entry and environmental inefficiency by encouraging increased paperless transactions.

Despite the fact that ConsularOne technological architecture is presently only installed into State Department programs, it is expected to increase integration with external services. Nevertheless, some of ConsularOne’s capabilities will require integration with other government systems. To prevent failures of data exchange and ensure transitional fluidity from Consular Affairs’s current operating system as the program modernizes, ConsularOne’s development team will consult subject-matter experts, the department said.

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ConsularOne, IT Modernization, State Department
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