Agencies should invest in dedicated workforce for human-centered design, study shows

by • 2 months ago

The Partnership for Public Service finds agencies with fresh product design expertise were more effective at improving customer experience.

Federal CIOs on modernization efforts at their agencies and the future of cybersecurity

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On the latest episode of The Daily Scoop Podcast, hear from four federal CIOs on their progress with the Biden Administration’s EO on cybersecurity and how the TMF can help fund transformation initiatives at their organizations.

Balancing data security and open access remains a challenge, Ann Dunkin says

by • 2 months ago

The Department of Energy is focused on making datasets more available for research while preserving sensitive information.

Federal CIO Clare Martorana and the future of work from ACT-IAC Imagine Nation ELC 2021

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On the latest episode of The Daily Scoop Podcast, more on improving citizen services and how government is moving to change the way work looks like now and into the future.

Telework appears to have benefitted human-centered design, says VA experience leader

by • 2 months ago

Barbara Morton says it will likely take another year to determine the full effects of remote evidence gathering.

CIO Council stands up office to support governmentwide collaboration pilot

by • 2 months ago

The council wants to expand the success of its governmentwide collaboration tool pilot.