A new report highlights how automation and process mining tools give agencies, including USDA, IRS and the U.S. Navy, new abilities to modernize operations.
Government leaders report automation has fast-tracked large-scale service improvements faster and at lower costs than big-ticket IT modernization projects.
Automation platforms are giving government agencies greater capacity to improve citizen services and help employees keep up with escalating workload demands.
Two-thirds of respondents in a new government survey say their agency has begun using robotic process automation within the last 12 months to streamline workloads.