American Customer Satisfaction Index

Federal customer satisfaction drops in 2018, likely to continue after shutdown

by Billy Mitchell • 3 months ago

Even before the shutdown, satisfaction was dropping. That will likely continue as agencies to make up for lost time.

Satisfaction with government services continues to fall

by Whitney Blair Wyckoff • 4 years ago

A new report found that citizen satisfaction with federal government services plunged to its lowest levels in nearly a decade.

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