Hear how the executive director of Deloitte's Center for Government Insights walks through various strategies agencies should consider when embarking on a digital transformation initiative.

Since last fall, Deloitte Director of Public Research Bill Eggers has been piloting a research project called Gov2020. As the name suggests, Eggers — who is said to have coined the term Government 2.0 in his book of the same name — is developing a forecast of what government five years down the road should look like.