USPS teams with Google Cloud for call center relief
Increased delivery competition from new carrier services like Amazon has the postal agency reinventing itself, and customer experience is “one of the bigger pain points.”
Carahsoft’s Evan Slack: ‘The government is on a long journey’ to cloud
Slack spoke with FedScoop at the Cloud Smart Talks conference.
Workforce skills gap slowing cloud readiness for mission critical services
If government wants to focus next steps to the cloud for its mission critical services, it will need help provisioning virtual data centers, cloud specialists say.
Carahsoft’s Will Jones on federal innovation trends
Jones discusses the latest in federal innovation and more.
Carahsoft’s Will Jones describes the impact of “as-a-service” on government
Jones says with a better-secured cloud and more "as-a-service" providers, agencies have the tools to integrate a hybrid approach.
Despite acquisition challenges, agencies report push for cloud adoption
In a new report, federal IT executives say they are eyeing cloud adoption models even if the federal acquisition process inhibits them from speeding their efforts.