New GSA contract will offer automation services for contact centers
The new SIN will offer a range of automated and bot-technology solutions through a list of more than 4,400 vendors.
Citizenship office wants ‘Emma’ to help you
To supplement online inquiries and support online customers, USCIS developed a new virtual assistant to help online customers navigate uscis.gov.
Techies: In 5 years, chatbots could become a govt customer service norm
Booz Allen Hamilton and Conversable are teaming up to tackle what could be government’s next big move to improve customer service — chatbots.