chat bots

New GSA contract will offer automation services for contact centers

by Carten Cordell • 7 months ago

The new SIN will offer a range of automated and bot-technology solutions through a list of more than 4,400 vendors.

Citizenship office wants ‘Emma’ to help you

by Ryan Johnston • 2 years ago

To supplement online inquiries and support online customers, USCIS developed a new virtual assistant to help online customers navigate uscis.gov.

Techies: In 5 years, chatbots could become a govt customer service norm

by Samantha Ehlinger • 3 years ago

Booz Allen Hamilton and Conversable are teaming up to tackle what could be government’s next big move to improve customer service — chatbots.

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