chatbots

OPM looks to AI to save employees from reading boring regulations

by Billy Mitchell • 2 months ago

OPM is looking into possibly acquiring natural language processing technology "to gain insights into statutory and regulatory text to support policy analysis."

Meet Sam, USA.gov’s new scam-fighting chatbot

by Tajha Chappellet-Lanier • 3 months ago

Sam is the team's first foray into automation.

New GSA contract will offer automation services for contact centers

by Carten Cordell • 9 months ago

The new SIN will offer a range of automated and bot-technology solutions through a list of more than 4,400 vendors.

Citizenship office wants ‘Emma’ to help you

by Ryan Johnston • 2 years ago

To supplement online inquiries and support online customers, USCIS developed a new virtual assistant to help online customers navigate uscis.gov.

Agencies look to digital personal assistants to lay foundation for self-service

by Samantha Ehlinger • 2 years ago

A pilot program is taking shape that seeks to help agencies integrate their public information into digital personal assistants like Amazon's Alexa in hopes of laying a foundation for self-service access by people at home, in their cars and more.

Facebook Messenger: The new way to contact the president

by Samantha Ehlinger • 3 years ago

Starting Wednesday, you can message the White House on Facebook and let the President know what is on your mind.

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