How agencies are prioritizing constituent engagement with customer experience (CX) strategies that aim to modernize the communication channels.

The Federal RPA Community of Practice is behind much of the increase, despite RPA being but one type of automation.

A new report from the Partnership for Public Service and Microsoft offers lessons learned from how federal and state governments used technology in their pandemic responses.

Ervan Rodgers shares how collaboration between agencies and the vendor community is improving citizen services and reducing operational costs.

The pandemic could have brought agencies to their knees with citizen requests, but IT leaders are leaning into AI and ML tools to support the mission.

How the Illinois Department of Unemployment overcame overwhelming information requests quickly with intelligent agents.