Federal agencies look to user-first tech in pandemic response
A new report from the Partnership for Public Service and Microsoft offers lessons learned from how federal and state governments used technology in their pandemic responses.
Government CIO on agility and innovation during COVID-19
Ervan Rodgers shares how collaboration between agencies and the vendor community is improving citizen services and reducing operational costs.
Agencies push to a new normal with the power of artificial intelligence
The pandemic could have brought agencies to their knees with citizen requests, but IT leaders are leaning into AI and ML tools to support the mission.
AI and ML help government safety nets scale during pandemic
How the Illinois Department of Unemployment overcame overwhelming information requests quickly with intelligent agents.
From AI to chatbots, tech shines in agencies’ COVID-19 response
Scalable AI and chatbot technologies become essential to meeting unprecedented surge in demand for government services.
Expanding chatbot, virtual agent use to meet citizen needs
Illinois’ Department of Innovation and Technology acting assistant secretary on answering citizen questions with chatbots and virtual agents.