OPM looks to AI to save employees from reading boring regulations
OPM is looking into possibly acquiring natural language processing technology "to gain insights into statutory and regulatory text to support policy analysis."
New GSA contract will offer automation services for contact centers
The new SIN will offer a range of automated and bot-technology solutions through a list of more than 4,400 vendors.
Citizenship office wants ‘Emma’ to help you
To supplement online inquiries and support online customers, USCIS developed a new virtual assistant to help online customers navigate uscis.gov.
Agencies look to digital personal assistants to lay foundation for self-service
A pilot program is taking shape that seeks to help agencies integrate their public information into digital personal assistants like Amazon's Alexa in hopes of laying a foundation for self-service access by people at home, in their cars and more.
Facebook Messenger: The new way to contact the president
Starting Wednesday, you can message the White House on Facebook and let the President know what is on your mind.