chatbots
Agencies push to a new normal with the power of artificial intelligence
The pandemic could have brought agencies to their knees with citizen requests, but IT leaders are leaning into AI and ML tools to support the mission.
AI and ML help government safety nets scale during pandemic
How the Illinois Department of Unemployment overcame overwhelming information requests quickly with intelligent agents.
From AI to chatbots, tech shines in agencies’ COVID-19 response
Scalable AI and chatbot technologies become essential to meeting unprecedented surge in demand for government services.
Expanding chatbot, virtual agent use to meet citizen needs
Illinois’ Department of Innovation and Technology acting assistant secretary on answering citizen questions with chatbots and virtual agents.
OPM looks to AI to save employees from reading boring regulations
OPM is looking into possibly acquiring natural language processing technology "to gain insights into statutory and regulatory text to support policy analysis."
Meet Sam, USA.gov’s new scam-fighting chatbot
Sam is the team's first foray into automation.
