A new report from the Partnership for Public Service and Microsoft offers lessons learned from how federal and state governments used technology in their pandemic responses.

Ervan Rodgers shares how collaboration between agencies and the vendor community is improving citizen services and reducing operational costs.

The pandemic could have brought agencies to their knees with citizen requests, but IT leaders are leaning into AI and ML tools to support the mission.

How the Illinois Department of Unemployment overcame overwhelming information requests quickly with intelligent agents.

Scalable AI and chatbot technologies become essential to meeting unprecedented surge in demand for government services.

Illinois’ Department of Innovation and Technology acting assistant secretary on answering citizen questions with chatbots and virtual agents.