Citizen Services

Data-driven decision making and providing more equitable government services

by • 6 months ago

On the latest episode of The Daily Scoop Podcast, Alissa Czyz from GAO explains how agencies say they’re using data to make decisions more than ever, diversity, equity and inclusion efforts across government and where a variety of vendors can help government procurement.

Smart investment decisions to improve citizen services beyond the pandemic

by • 1 year ago

Federal and state agency leaders at Google Cloud’s Public Sector Summit discuss practical IT decisions that led to their greatest successes over the past year.

Agency IT chiefs see ways to improve mission services in pandemic

by • 2 years ago

Twelve government and industry leaders discuss the opportunities to advance cloud, security and agility in government, during the pandemic and into the future.

Why CWM solutions offer users a powerful way to streamline work

by • 2 years ago

A growing number of organizations and project teams are discovering the value of user-centric software called collaboration work management solutions.

Enhancing online engagement with predictive analytics

by • 2 years ago

The push and pull of interactive data on government websites, combined with predictive analytics, can help agencies improve the user experience.

How agencies bring success to IT modernization with simple service enhancements

by • 4 years ago

IT leaders, with the help of cloud experts, see big benefits in delivering service enhancements and will earn executive buy-in for future cloud projects, according to a new report.