Citizen Services

Rethinking delivery of citizen services with new partnerships

by FedScoop Staff • 5 months ago

An innovative public-private partnership contracting model has not only proven to improve digital services to citizens but leads to lower costs as well.

White House wants industry input on how to build its GEAR Center

by Carten Cordell • 7 months ago

The Trump administration is looking to create a public-private partnership laboratory to research how to build a better government.

MyVA 311 shows how feds are taking innovation cues from cities

by Jason Shueh • 2 years ago

Streamlining the veterans information service reduced the number of callers waiting to talk to humans to almost zero, thanks to input from city innovators.

Art of the innovation challenge: GSA unveils the ultimate design guide

by Jason Shueh • 2 years ago is releasing a Challenges and Prizes Toolkit​ that offers federal agencies — and city and state leaders — the ultimate guide for hosting competitions of their own.

Why a former Pixar exec joined GSA’s new tech service

by Billy Mitchell • 2 years ago

Rob Cook has worked with the Oscar-winning creative geniuses at Pixar who produced animated films like "Toy Story" and "Finding Nemo." Now at the helm of the General Services Administration's Technology Transformation Service, Cook says the talent of the bureaucracy hackers and civic-minded technologists he's gotten to know since his hire in late October is "as good as anything I've ever seen."

Election 2016: A recap of Clinton’s and Trump’s stances on tech and IT

by Billy Mitchell • 2 years ago

Information Technology accounts for almost $90 billion of the federal budget each year, but in the recent presidential election cycle in which candidates Donald Trump and Hillary Clinton have spent much of their air time trying to defend past personal transgressions, tech policy has gotten scant attention from either of the White House hopeful, despite the fact that one of them will soon have the final authority over that budget request before it's sent to Congress for the next four years.

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