Citizen Services

How agencies bring success to IT modernization with simple service enhancements

by FedScoop Staff • 6 months ago

IT leaders, with the help of cloud experts, see big benefits in delivering service enhancements and will earn executive buy-in for future cloud projects, according to a new report.

Rethinking delivery of citizen services with new partnerships

by FedScoop Staff • 7 months ago

An innovative public-private partnership contracting model has not only proven to improve digital services to citizens but leads to lower costs as well.

White House wants industry input on how to build its GEAR Center

by Carten Cordell • 9 months ago

The Trump administration is looking to create a public-private partnership laboratory to research how to build a better government.

MyVA 311 shows how feds are taking innovation cues from cities

by Jason Shueh • 2 years ago

Streamlining the veterans information service reduced the number of callers waiting to talk to humans to almost zero, thanks to input from city innovators.

Art of the innovation challenge: GSA unveils the ultimate design guide

by Jason Shueh • 2 years ago

Challenge.gov is releasing a Challenges and Prizes Toolkit​ that offers federal agencies — and city and state leaders — the ultimate guide for hosting competitions of their own.

Why a former Pixar exec joined GSA’s new tech service

by Billy Mitchell • 2 years ago

Rob Cook has worked with the Oscar-winning creative geniuses at Pixar who produced animated films like "Toy Story" and "Finding Nemo." Now at the helm of the General Services Administration's Technology Transformation Service, Cook says the talent of the bureaucracy hackers and civic-minded technologists he's gotten to know since his hire in late October is "as good as anything I've ever seen."

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