Citizen Services

Enhancing online engagement with predictive analytics

by • 1 week ago

The push and pull of interactive data on government websites, combined with predictive analytics, can help agencies improve the user experience.

How agencies bring success to IT modernization with simple service enhancements

by • 2 years ago

IT leaders, with the help of cloud experts, see big benefits in delivering service enhancements and will earn executive buy-in for future cloud projects, according to a new report.

Rethinking delivery of citizen services with new partnerships

by • 2 years ago

An innovative public-private partnership contracting model has not only proven to improve digital services to citizens but leads to lower costs as well.

White House wants industry input on how to build its GEAR Center

by • 2 years ago

The Trump administration is looking to create a public-private partnership laboratory to research how to build a better government.

MyVA 311 shows how feds are taking innovation cues from cities

by • 4 years ago

Streamlining the veterans information service reduced the number of callers waiting to talk to humans to almost zero, thanks to input from city innovators.

Art of the innovation challenge: GSA unveils the ultimate design guide

by • 4 years ago is releasing a Challenges and Prizes Toolkit​ that offers federal agencies — and city and state leaders — the ultimate guide for hosting competitions of their own.

TwitterFacebookLinkedInRedditGoogle Gmail