Agencies are discovering a powerful new way to get work accomplished, using enterprise collaboration work management tools.

There are still necessary opportunities to improve things like "authentication and identity management as we interface with our citizens," said Roat.

In an exclusive interview, Lt. Gen. Bruce Crawford describes the Army's ability to rapidly adapt and innovate during the coronavirus pandemic and how it led to continued mission outcomes in uncertain times.

The government needs to "harness" technology like collaboration platforms and chat to continue agency operations, a new OMB memo states.

FedScoop sat down at the USDS headquarters with a group of members embedded at various agencies who described how they use collaborative tools and why they believe they're so important in modernizing government operations.