contact center

Building a better citizen experience with contact center modernization strategies

by • 1 year ago

How agencies are prioritizing constituent engagement with customer experience (CX) strategies that aim to modernize the communication channels.

GSA taps MAXIMUS as first contact center contract awardee

by • 4 years ago

Reston, Va.-based contractor MAXIMUS said it will soon offer services on the GSA’s new automated contact center solutions SIN.

Work kicks off at USDA IT Modernization Centers of Excellence

by • 4 years ago

The "first phase" of the project has been in action since April 2.