customer experience (CX)
The “renaissance” of government CX; Who is your customer?; Biotechnology at DOD
DOD’s Barbara McQuiston; former USDA Enterprise Architect Jonathan Bennett; former DHS Director of Digital Innovation and Solutions Darryl Peek.
USDS procurement team, equity director join forces to improve contracting market research
USDS is rethinking acquisition policies and behaviors that will have ripple effects across the agencies it's helping modernize.
CMS redesigns Medicare.gov with customer experience in mind
CMS relied on public feedback to create a more user-friendly website highlighting the most-sought-after tasks and information.
USAF modernization efforts; How CIOs can help with CX; Government progress on cybersecurity
Air Force Maj. Christopher Olsen, former HHS CIO Janet Vogel and Invicti Security’s Mark Ralls.
FedScoop News Countdown recaps the top stories this week
Robert Shea and Stan Soloway discuss their top stories of the week.
Federal CIO focused on ‘success metrics’ post-CX executive order
Clare Martorana's office is also focused on implementing new survey tools as part of government's development and user research process.
