customer experience (CX)

The “renaissance” of government CX; Who is your customer?; Biotechnology at DOD

by • 2 days ago

DOD’s Barbara McQuiston; former USDA Enterprise Architect Jonathan Bennett; former DHS Director of Digital Innovation and Solutions Darryl Peek.

USDS procurement team, equity director join forces to improve contracting market research

by • 4 days ago

USDS is rethinking acquisition policies and behaviors that will have ripple effects across the agencies it's helping modernize.

CMS redesigns with customer experience in mind

by • 1 week ago

CMS relied on public feedback to create a more user-friendly website highlighting the most-sought-after tasks and information. 

USAF modernization efforts; How CIOs can help with CX; Government progress on cybersecurity

by • 2 weeks ago

Air Force Maj. Christopher Olsen, former HHS CIO Janet Vogel and Invicti Security’s Mark Ralls.

FedScoop News Countdown recaps the top stories this week

by • 2 weeks ago

Robert Shea and Stan Soloway discuss their top stories of the week.

Federal CIO focused on ‘success metrics’ post-CX executive order

by • 3 weeks ago

Clare Martorana's office is also focused on implementing new survey tools as part of government's development and user research process.