customer experience (CX)
Air Force welcomes first chief experience officer
Colt Whittall will be the Air Force's first chief experience officer, a role he fills after decades in the private sector.
GSA is planning to host a customer experience hackathon
The June 19 event is scheduled to take place simultaneously at eight GSA locations across the county.
VA adds customer experience as one of its ‘core values’
CX has been a priority for the department's digital services team, but now it's officially on the books as part of the VA's core "Values and Characteristics."
Customer experience is a whole-of-agency endeavor, leaders say
But remember to "start with something."
President Trump signs 21st Century IDEA into law
"It’s time our government agencies adopt the innovative technologies of the 21st Century," Rep. Ro Khanna, who introduced the legislation, said in a statement.
VA Digital Service leader Marcy Jacobs on building a more customer-focused VA
"It has to be that everyone here [at the Department of Veterans Affairs] has that customer experience mindset."