customer experience (CX)
White House adviser floats idea of CXOs at agencies
CIOs largely oversee digital user experience currently, but that could change, says Matt Lira, if agencies had customer experience officers (CXOs).
SSA awards Verizon $44M unified communication platform contract
Verizon will converge three legacy systems to improve customer experience.
For Veterans Experience Office, sharing CX best practices is a ‘privilege and a duty’
The office is looking to create a customer experience "institute" to share what it has learned with employees at the VA and across government.
USPS teams with Google Cloud for call center relief
Increased delivery competition from new carrier services like Amazon has the postal agency reinventing itself, and customer experience is “one of the bigger pain points.”
A platform for success: High-impact, personalized government engagement
Government missions are complex, but the business processes and systems driving them don’t have to be. Salesforce integrates departments and technologies around one CRM platform, enabling all employees to engage customers like a unified organization.
How customer experience is rewriting the rules of success
Delivering outstanding experiences today isn’t a luxury – it’s the expectation. Aim to overshoot those expectations to be rewarded.
