customer experience (CX)

Air Force welcomes first chief experience officer

by Jackson Barnett • 2 weeks ago

Colt Whittall will be the Air Force's first chief experience officer, a role he fills after decades in the private sector.

GSA is planning to host a customer experience hackathon

by Tajha Chappellet-Lanier • 2 months ago

The June 19 event is scheduled to take place simultaneously at eight GSA locations across the county.

VA adds customer experience as one of its ‘core values’

by Tajha Chappellet-Lanier • 2 months ago

CX has been a priority for the department's digital services team, but now it's officially on the books as part of the VA's core "Values and Characteristics."

Customer experience is a whole-of-agency endeavor, leaders say

by Tajha Chappellet-Lanier • 2 months ago

But remember to "start with something."

President Trump signs 21st Century IDEA into law

by Tajha Chappellet-Lanier • 7 months ago

"It’s time our government agencies adopt the innovative technologies of the 21st Century," Rep. Ro Khanna, who introduced the legislation, said in a statement.

VA Digital Service leader Marcy Jacobs on building a more customer-focused VA

by Tajha Chappellet-Lanier • 10 months ago

"It has to be that everyone here [at the Department of Veterans Affairs] has that customer experience mindset."

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