customer experience (CX)

Spotlight on Samuel J. Heyman Service to America award winners


Dept. of Labor’s Krista Kinnard; VA’s Barbara Morton.

Sammies award-winner Barbara Morton on the importance of measuring customer experience


“[I]f the experiences are bad, there's something else at work here that we need to sort of be able to uncover and address before a crisis happens and that’s what we’ve done."

Employee engagement and CX; Improving decision-making at USAF; Capitol HIll cyber journey


Former USDA Chief Enterprise Architect Jonathan Benett; USAF’s Jason Howe; Rep. Jim Langevin.

Adobe’s James Hanson says CX EO enabled executive buy-in and commitment


FedScoop catches up with Adobe's James Hanson at FedTalks 2022.