customer experience (CX)
Spotlight on Samuel J. Heyman Service to America award winners
Dept. of Labor’s Krista Kinnard; VA’s Barbara Morton.
Sammies award-winner Barbara Morton on the importance of measuring customer experience
“[I]f the experiences are bad, there's something else at work here that we need to sort of be able to uncover and address before a crisis happens and that’s what we’ve done."
Employee engagement and CX; Improving decision-making at USAF; Capitol HIll cyber journey
Former USDA Chief Enterprise Architect Jonathan Benett; USAF’s Jason Howe; Rep. Jim Langevin.
Aaron McElroy from Avature on improving CX during the government hiring process
FedScoop speaks with Avature at FedTalks 2022
Pega’s Doug Averill on leveraging CX EO to drive fast and pervasive change
FedScoop speaks with Pega at FedTalks 2022.
Adobe’s James Hanson says CX EO enabled executive buy-in and commitment
FedScoop catches up with Adobe's James Hanson at FedTalks 2022.
