Customer Experience Executive Order

U.S. chief data scientist explains government’s push for greater use of disaggregated data


Denice Ross spells out her priorities over the last 10 months leading the government's data strategy.

Seeing the citizen as a customer: Implementing a customer-first mindset in government

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As agencies work to implement mandates in the CX executive order to view citizens more as customers, they must make a more meaningful investment in culture change.

Biden calls for 11% boost in federal IT budget, $10.9B for cyber


The Biden administration requests $65.8 billion for civilian IT spending, a significant increase over the estimated $58.4 billion spent in the current fiscal year.

GSA eyes wider service impact in response to CX executive order


The more agencies and people that GSA services, programs or projects touch, the better, two of the agency's top tech officials tell FedScoop.

Robin Carnahan on GSA’s role making ‘the damn websites work’


In an interview, Carnahan discusses the government's needs to serve Americans as they've come to expect in their daily lives, the need for greater tech talent in the government, and much more.