USDA launches fellows program for customer experience, digital service delivery jobs
The USDA Digital Service fellows program will operate in concert with the Office of Customer Experience.
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How USPS is pioneering AI integration in public service
CIO Pritha Mehra talks about setting a new standard for efficiency and customer experience in public services with AI.
Digital accessibility requires a proactive government
A new study emphasizes the need for public sector leaders to move beyond the regulatory requirements of accessibility—ensuring digital services and CX are more equitable across the…