President Trump signs 21st Century IDEA into law
"It’s time our government agencies adopt the innovative technologies of the 21st Century," Rep. Ro Khanna, who introduced the legislation, said in a statement.
VA Digital Service leader Marcy Jacobs on building a more customer-focused VA
"It has to be that everyone here [at the Department of Veterans Affairs] has that customer experience mindset."
GSA’s Ryan Edelstein on reaping the benefits of agile methodology
GSA’s director of enterprise platform solutions shares how adopting an agile and iterative methodology helped agency solve old problems in a new way.
IT spend on customer relationship management surges in 2018
Investments are undergirded by a surge in IT spending, with 14 percent growth between 2016 and 2017.
ACT-IAC pens framework to help agencies reform their CX
The Customer Experience Playbook focuses on the policy and culture challenges agencies will have to navigate to deliver customer-focused tools and services.
Leaders want to improve customer service inside and outside agencies
Federal leaders are leveraging policy and technology changes to improve customer service both inside and outside the agencies.