customer experience

President Trump signs 21st Century IDEA into law

by Tajha Chappellet-Lanier • 4 months ago

"It’s time our government agencies adopt the innovative technologies of the 21st Century," Rep. Ro Khanna, who introduced the legislation, said in a statement.

VA Digital Service leader Marcy Jacobs on building a more customer-focused VA

by Tajha Chappellet-Lanier • 7 months ago

"It has to be that everyone here [at the Department of Veterans Affairs] has that customer experience mindset."

GSA’s Ryan Edelstein on reaping the benefits of agile methodology

by FedScoop Staff • 7 months ago

GSA’s director of enterprise platform solutions shares how adopting an agile and iterative methodology helped agency solve old problems in a new way.

IT spend on customer relationship management surges in 2018

by Carten Cordell • 8 months ago

Investments are undergirded by a surge in IT spending, with 14 percent growth between 2016 and 2017.

ACT-IAC pens framework to help agencies reform their CX

by Carten Cordell • 9 months ago

The Customer Experience Playbook focuses on the policy and culture challenges agencies will have to navigate to deliver customer-focused tools and services.

Leaders want to improve customer service inside and outside agencies

by Carten Cordell • 9 months ago

Federal leaders are leveraging policy and technology changes to improve customer service both inside and outside the agencies.

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