customer service

Federal customer satisfaction drops in 2018, likely to continue after shutdown

by Billy Mitchell • 8 months ago

Even before the shutdown, satisfaction was dropping. That will likely continue as agencies to make up for lost time.

IT spend on customer relationship management surges in 2018

by Carten Cordell • 1 year ago

Investments are undergirded by a surge in IT spending, with 14 percent growth between 2016 and 2017.

Leaders want to improve customer service inside and outside agencies

by Carten Cordell • 1 year ago

Federal leaders are leveraging policy and technology changes to improve customer service both inside and outside the agencies.

Improve customer service with IT and agile development, U.S. Marshals Service

by FedScoop Staff • 2 years ago

Justice Department IT team engages marshals on agile scrum teams, tests mobile apps in the field, to keep improving on the user experience.

TwitterFacebookLinkedInRedditGoogle Gmail