“[I]f the experiences are bad, there's something else at work here that we need to sort of be able to uncover and address before a crisis happens and that’s what we’ve done."

Verizon's Nick Nilan speaks with FedScoop at FedTalks 2022.

The latest funding round totals $26.8M and will support projects at the Department of Labor, AmeriCorps, and USAID.

Automation platforms are giving government agencies greater capacity to improve citizen services and help employees keep up with escalating workload demands.

Verizon will converge three legacy systems to improve customer experience.

Even before the shutdown, satisfaction was dropping. That will likely continue as agencies to make up for lost time.