How automation benefits the citizen experience
Automation platforms are giving government agencies greater capacity to improve citizen services and help employees keep up with escalating workload demands.
SSA awards Verizon $44M unified communication platform contract
Verizon will converge three legacy systems to improve customer experience.
Federal customer satisfaction drops in 2018, likely to continue after shutdown
Even before the shutdown, satisfaction was dropping. That will likely continue as agencies to make up for lost time.
IT spend on customer relationship management surges in 2018
Investments are undergirded by a surge in IT spending, with 14 percent growth between 2016 and 2017.
Leaders want to improve customer service inside and outside agencies
Federal leaders are leveraging policy and technology changes to improve customer service both inside and outside the agencies.
Improve customer service with IT and agile development, U.S. Marshals Service
Justice Department IT team engages marshals on agile scrum teams, tests mobile apps in the field, to keep improving on the user experience.