How IT modernization has helped HUD better manage its finances

by • 2 months ago

The department's CFO pushed for an early partnership with the Centers of Excellence that are helping with its data analytics, contact centers, cloud adoption and customer experience.

White House adviser floats idea of CXOs at agencies

by • 4 months ago

CIOs largely oversee digital user experience currently, but that could change, says Matt Lira, if agencies had customer experience officers (CXOs).

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