digital service teams

VA adds customer experience as one of its ‘core values’

by Tajha Chappellet-Lanier • 3 months ago

CX has been a priority for the department's digital services team, but now it's officially on the books as part of the VA's core "Values and Characteristics."

How the SBA digital service team rebuilt sba.gov

by Tajha Chappellet-Lanier • 1 year ago

What it takes to upgrade a website from "the Wild West," to a "working, modern website."

Think holistically about what digital services teams represent to government, report says

by Cassandra Stephenson • 2 years ago

Agencies and policymakers must do more to support digital service teams, a new report from the IBM Center says.

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