digital service teams

VA adds customer experience as one of its ‘core values’

by • 2 years ago

CX has been a priority for the department's digital services team, but now it's officially on the books as part of the VA's core "Values and Characteristics."

How the SBA digital service team rebuilt sba.gov

by • 3 years ago

What it takes to upgrade a website from "the Wild West," to a "working, modern website."

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