digital service teams
VA adds customer experience as one of its ‘core values’
CX has been a priority for the department's digital services team, but now it's officially on the books as part of the VA's core "Values and Characteristics."
How the SBA digital service team rebuilt sba.gov
What it takes to upgrade a website from "the Wild West," to a "working, modern website."
Think holistically about what digital services teams represent to government, report says
Agencies and policymakers must do more to support digital service teams, a new report from the IBM Center says.