digital services

New acting 18F chief Brian Whittaker is learning lots about effective communication via Slack

by Tajha Chappellet-Lanier • 1 month ago

The digital services agency's new acting director talks about what it's like to be new at a "remote-first" organization and what his goals are for his time in leadership.

Challenge.gov is going to get a ‘classic digital service upgrade’

by Tajha Chappellet-Lanier • 3 months ago

The overall goal is to increase engagement with the platform, among both agencies and challenge solvers.

Why does blockchain make people so mad?

by Tajha Chappellet-Lanier • 7 months ago

The technology is a poster child for hype, shiny object syndrome and government tech solutionism.

CMS’s Medicare Plan Finder website is difficult to use, GAO says

by Tajha Chappellet-Lanier • 8 months ago

CMS says a redesign is coming soon.

GSA plans digital services overhaul

by Dave Nyczepir • 8 months ago

Also: an update on the transition to the $50 billion Enterprise Infrastructure Solutions contract.

USCIS integrates additional case management systems within myUSCIS

by Tajha Chappellet-Lanier • 9 months ago

It's the latest expansion for the Citizenship and Immigration Service's front door for "a personalized and seamless immigration experience."

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