Digital Transformation

The VA is developing new metrics for measuring its digital transformation

by Billy Mitchell • 4 days ago

The VA is close to launching a "balanced scorecard" to measure the success of the VA's various digital transformation efforts.

The relationship between employee and customer experience

by Julia Weaver • 2 months ago

Amtrak joins us to discuss the strategy, deployment and success of a cloud platform that is improving the customer experience by transforming the employee experience.

The future of the digital experience to transform service delivery

by Julia Weaver • 2 months ago

Digital, data-driven processes have never been more important to a mission's success and agencies across the public sector are looking to digital best practices to transform their services.

Embark on your digital transformation journey

by Julia Weaver • 2 months ago

Hear how the executive director of Deloitte's Center for Government Insights walks through various strategies agencies should consider when embarking on a digital transformation initiative.

Deliver quality citizen services and track interactions from start to finish

by Julia Weaver • 2 months ago

Build stronger connections between citizens, employees, governments, services and the information they all need by tracking interactions in one place.

Streamline stakeholder outreach

by Julia Weaver • 2 months ago

Reach your audience with the world’s #1 email marketing platform and drive valuable engagement at the right moment.

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