executive perspective

Parting thoughts from FedTalks 2018

by Eva Skidmore • 9 months ago

Digital transformation has a better chance for success when agencies opt to shift, rather than change, their approach to enabling technologies.

Improve customer service with IT and agile development, U.S. Marshals Service

by FedScoop Staff • 1 year ago

Justice Department IT team engages marshals on agile scrum teams, tests mobile apps in the field, to keep improving on the user experience.

ICYMI — IT modernization: Winning staff buy-in matters as much as what technology you choose

by Casey Coleman • 1 year ago

A former federal CIO outlines key steps to navigating IT change.

ICYMI: Which kind of legacy are federal CIOs leaving behind?

by Casey Coleman • 2 years ago

Make the decision to put your agency in a winning position for the future.

FEMA looks to the cloud to scale services and deliver better customer experience

by FedScoop Staff • 2 years ago

In this abridged Q&A, Federal Emergency Management Agency CTO Ted Okada shares how FEMA is marrying customer feedback with data analytics and cloud-based services to improve the customer experience for victims of disaster and for first responders.

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