executive perspective

5 ways self-service improves government customer experience

by Julia Weaver • 4 weeks ago

How agencies can improve citizen services by leveraging modern platforms that are self-service out of the box — and have API-led integration tools, too.

Three recommendations to strengthen agency crisis management plans

by Julia Weaver • 4 weeks ago

During a crisis, clear communication and situational awareness is key. Pairing modern software tools with organizational processes will help agencies protect their workforce.

How agencies can deliver the right alerts, to the right employees, during emergencies

by Julia Weaver • 1 month ago

Cloud-based tools are giving agency leaders better situational awareness during critical events to keep dispersed employees safe and informed.

Keeping the workforce safe and informed during critical events, with cloud-based tools

by Julia Weaver • 2 months ago

Software tools can improve how leaders communicate with employees during emergencies and other events as agencies adapt to an increasingly mobile workforce.

Looking beyond process automation at government agencies

by FedScoop Staff • 3 months ago

How content services platforms improve citizen services and increase employee productivity for federal and state governments.

Parting thoughts from FedTalks 2018

by Eva Skidmore • 1 year ago

Digital transformation has a better chance for success when agencies opt to shift, rather than change, their approach to enabling technologies.

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