Federal website use grows, but visitors are growing more critical, report says
A growing number of federal website customers are skeptical of the channel despite a rapid rise in its use, according to a recent report by Forrester Research.
Projected federal IT shrinkage offset by state and local growth
Over the next two years, Forrester says state and local agencies will spend the same or more on software in all categories, particularly cloud-based products.
Despite improvements in digital government, public remains apathetic
A report by Forrester found that although the public feels the federal digital customer service experience has improved, it is far from a priority