Forrester

Federal website use grows, but visitors are growing more critical, report says

by • 3 years ago

A growing number of federal website customers are skeptical of the channel despite a rapid rise in its use, according to a recent report by Forrester Research.

Projected federal IT shrinkage offset by state and local growth

by • 3 years ago

Over the next two years, Forrester says state and local agencies will spend the same or more on software in all categories, particularly cloud-based products.

Despite improvements in digital government, public remains apathetic

by • 4 years ago

A report by Forrester found that although the public feels the federal digital customer service experience has improved, it is far from a priority

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