“[I]f the experiences are bad, there's something else at work here that we need to sort of be able to uncover and address before a crisis happens and that’s what we’ve done."

The department wants to improve user experience by making it easier to manage, monitor and review the outcomes of grants.

Fiscaldata.treasury.gov is up to 24 datasets since the summer with more on the way.

A year after its launch, the CIC is more accessible and navigable with content reorganized to correspond to the cloud adoption lifecycle, GSA says.

Many federal IT practitioners — particularly those with Silicon Valley experience — champion human-centered design as a critical element in modern technology services.