Social media is a place where agencies can engage "as real people" and show empathy.

Director Gina Haspel spoke about her agency's attempts to be "as open as we can be" during an appearance at Auburn University on Thursday.

But can the tax agency compete with some of the federal government's best social feeds?

"He reminded us that as serious as the mission is, you can still find humor in the daily duties."

Bob Burns, the brains behind the agency's popular Instagram account, did a Facebook Live interview on Monday.