Internal Revenue Service

VA appoints a human resources leader within its Office of Information Technology


Devon Beard joins the Office of People Science within the VA’s IT department.

IRS customer experience exec says callback trial saved taxpayers 1.7M hours of hold time


IRS' Ken Corbin says the technology successfully cut call center wait times for 5.7 million taxpayers.

IRS picks 8 new members for electronic tax filing advisory committee 


The group is a public forum for the discussion of e-filing issues and its core goal is to promote the use of paperless tax returns.

Tim Amerson joins Social Security Administration as deputy CISO 


SSA has also named Sid Sinha chief technology officer.

IRS admits to exposing confidential taxpayer information on website


The Internal Revenue Service accidentally published data about entities that submit the business tax return document Form 990-T.

Managing 87,000 new employees; How to read workforce attrition data


Former DHS CHCO Jeff Neal; former Director of the Interior Business Center Michele Singer.