Internal Revenue Service
VA appoints a human resources leader within its Office of Information Technology
Devon Beard joins the Office of People Science within the VA’s IT department.
IRS customer experience exec says callback trial saved taxpayers 1.7M hours of hold time
IRS' Ken Corbin says the technology successfully cut call center wait times for 5.7 million taxpayers.
IRS picks 8 new members for electronic tax filing advisory committee
The group is a public forum for the discussion of e-filing issues and its core goal is to promote the use of paperless tax returns.
Tim Amerson joins Social Security Administration as deputy CISO
SSA has also named Sid Sinha chief technology officer.
IRS admits to exposing confidential taxpayer information on website
The Internal Revenue Service accidentally published data about entities that submit the business tax return document Form 990-T.
Managing 87,000 new employees; How to read workforce attrition data
Former DHS CHCO Jeff Neal; former Director of the Interior Business Center Michele Singer.