Hackers are believed to have accessed the agency's Constant Contact email marketing service account.

The technologist moves to the agency after recently serving as chief enterprise architect at the U.S. Small Business Administration.

The agency finds also that insurers are offering lower coverage limits and have limited historical loss data.

COVID-19 has slowed access to the records, which are needed by veterans to obtain services such as unemployment assistance, medical treatment and home loans.

The government contractor will provide the agency with support services for five years.

Robert Westbrooks says the pandemic response accountability committee is triaging datasets as it progresses with fraud detection work.