Office of Federal Student Aid

Agencies should invest in dedicated workforce for human-centered design, study shows

by • 6 months ago

The Partnership for Public Service finds agencies with fresh product design expertise were more effective at improving customer experience.

CIOs are working with CXOs more, but still largely in an advisory role

by • 1 year ago

The Office of Federal Student Aid is working on upgrading IT and improving CX simultaneously, but CX teams remain relatively new.