Robert Wilkie
VA adds customer experience as one of its ‘core values’
CX has been a priority for the department's digital services team, but now it's officially on the books as part of the VA's core "Values and Characteristics."
Despite critical report, VA officials confident in systems as MISSION Act launch approaches
The U.S. Digital Service recently cast its doubts on the VA's ability to successfully meet the requirements of the MISSION Act by the June 6 deadline.
VA needs a contractor to help test its new EHR
The department issued an RFI for testing to help ensure the electronic health records platform is deployed on-time and within budget.
VA Digital Service unveils new VA.gov in time for Veterans Day
All the tools on user-centered Vets.gov have been migrated to the agency's primary web address.
VA modernizes benefits process, digitizing more than 7 million files
VA has removed more than 7.8 million paper files from 60 locations, resulting in faster, more accurate claims decisions for veterans.
VA, DOD leaders commit to ‘seamlessly integrated electronic health record’
A new joint letter reinforces "both departments’ commitment to ensuring the successful transition from a legacy patient-data system to a modernized one that will continue to support active-duty service members, Veterans and their families."
