Salesforce

5 ways self-service improves government customer experience

by Julia Weaver • 8 hours ago

How agencies can improve citizen services by leveraging modern platforms that are self-service out of the box — and have API-led integration tools, too.

Many workers at AI companies have reservations about law enforcement use, survey finds

by Billy Mitchell • 2 months ago

Slightly more than half of the Microsoft, Google and Amazon employees said they "are willing to create AI software used by law enforcement."

Department of Commerce mulls IT support acquisition strategy

by Dave Nyczepir • 2 months ago

Vendors are being sought to offer support in six key areas.

Salesforce’s Chris Radich on the next phase of IT modernization

by Billy Mitchell • 5 months ago

Radich spoke with FedScoop at the 2019 IT Modernization Summit.

Blaze your trail to transformation

by Jennifer Ward • 6 months ago

In this blog post, Jennifer Ward, Sr. Director, Solutions Engineering at Salesforce, talks about what it takes to increase the pace of innovation in the federal government, while also reducing IT maintenance debt.

Cloud platform proves instrumental in USDA’s IT modernization journey

by FedScoop Staff • 8 months ago

U.S. Agriculture Department increases customer satisfaction and employee productivity with commercial enterprise cloud platform.

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