special report

How automated analytics can improve digital services, security and workflows

by • 2 months ago

AI-enhanced operations platforms and automated orchestration tools are proving instrumental in improving government IT security and citizen services.

Building a better citizen experience with contact center modernization strategies

by • 3 months ago

How agencies are prioritizing constituent engagement with customer experience (CX) strategies that aim to modernize the communication channels.

New-era authentication key widens trusted access to federal resources

by • 3 months ago

As FIDO2 authentication standards grow in popularity, agencies that still depend on PKI cards need more flexible approaches to authentication, says new report.

How automation tools add resiliency to DOD’s IT workforce

by • 4 months ago

Modern orchestration and automation tools can help the military maintain institutional knowledge of its networks and help rotating IT personnel get up to speed faster.

How agencies like Census Bureau are improving network visibility and operations

by • 5 months ago

Agencies are turning to AI-assisted operations platforms to collect, unify and analyze data across their networks — improving uptime and responding to anomalies automatically.