Better government CX requires leadership plus IT modernization
How the U.S. Air Force’s example illustrates the art of the possible in improving customer experience in government.
How automation tools add resiliency to DOD’s IT workforce
Modern orchestration and automation tools can help the military maintain institutional knowledge of its networks and help rotating IT personnel get up to speed faster.
Splunk’s Juliana Vida on what’s next for IT modernization
Vida spoke with FedScoop in conjunction with the IT Modernization Summit.
How agencies like Census Bureau are improving network visibility and operations
Agencies are turning to AI-assisted operations platforms to collect, unify and analyze data across their networks — improving uptime and responding to anomalies automatically.
Sustaining telehealth services with data intelligence
Though public health agencies initially strained to deliver care remotely, new data intelligences tools are helping them improve capacity and security of their health platforms.
AWS Leader Teresa Carlson leaving Amazon for Splunk
In her new role, she will focus on growing the company’s business transformation efforts, accelerating growth and advancing its cloud initiatives.