How agencies can improve citizen services by leveraging modern platforms that are self-service out of the box — and have API-led integration tools, too.

During a crisis, clear communication and situational awareness is key. Pairing modern software tools with organizational processes will help agencies protect their workforce.

Cloud-based tools are giving agency leaders better situational awareness during critical events to keep dispersed employees safe and informed.

Content management systems that use modern tools are improving how agencies manage structured and unstructured data through workflows, an IT expert says.

Software tools can improve how leaders communicate with employees during emergencies and other events as agencies adapt to an increasingly mobile workforce.

With 70 percent of the Army’s networking gear reaching end-of-life service, IT experts say open networking standards will play key role to getting best of breed solutions.