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5 ways self-service improves government customer experience

by Julia Weaver • 4 weeks ago

How agencies can improve citizen services by leveraging modern platforms that are self-service out of the box — and have API-led integration tools, too.

Three recommendations to strengthen agency crisis management plans

by Julia Weaver • 4 weeks ago

During a crisis, clear communication and situational awareness is key. Pairing modern software tools with organizational processes will help agencies protect their workforce.

How agencies can deliver the right alerts, to the right employees, during emergencies

by Julia Weaver • 1 month ago

Cloud-based tools are giving agency leaders better situational awareness during critical events to keep dispersed employees safe and informed.

How a CMS can help your agency improve collaboration and workflows

by FedScoop Staff • 1 month ago

Content management systems that use modern tools are improving how agencies manage structured and unstructured data through workflows, an IT expert says.

Keeping the workforce safe and informed during critical events, with cloud-based tools

by Julia Weaver • 2 months ago

Software tools can improve how leaders communicate with employees during emergencies and other events as agencies adapt to an increasingly mobile workforce.

How to keep enterprise-IT-as-a-service networks agile and secure

by FedScoop Staff • 2 months ago

With 70 percent of the Army’s networking gear reaching end-of-life service, IT experts say open networking standards will play key role to getting best of breed solutions.

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