Taxpayer Experience Office

IRS teams old and new working in tandem on IT modernization

by • 2 months ago

The IRS's new Taxpayer Experience Office is already working with its IT, digitalization and policy shops to identify projects that will produce the most modernization.

IRS establishes office to improve taxpayer experience with digital tools

by • 3 months ago

The Taxpayer Experience Office will expand customer callback and payment options and add secure two-way messaging and services for multilingual taxpayers.