Trailblazers in Government

5 ways self-service improves government customer experience

by Julia Weaver • 4 days ago

How agencies can improve citizen services by leveraging modern platforms that are self-service out of the box — and have API-led integration tools, too.

Blaze your trail to transformation

by Jennifer Ward • 6 months ago

In this blog post, Jennifer Ward, Sr. Director, Solutions Engineering at Salesforce, talks about what it takes to increase the pace of innovation in the federal government, while also reducing IT maintenance debt.

Cloud platform proves instrumental in USDA’s IT modernization journey

by FedScoop Staff • 8 months ago

U.S. Agriculture Department increases customer satisfaction and employee productivity with commercial enterprise cloud platform.

Salesforce IT executive shares tips to overcome obstacles in digital transformation

by FedScoop Staff • 10 months ago

Darryl Peek says if “trailblazers” start with small projects, its easier to fight the risk-adverse nature of agencies and win buy-in for change

CIO on how SBA benefits from scalability during disaster recovery

by FedScoop Staff • 10 months ago

Software-as-a-service platforms allowed SBA greater scalability to support customers during hurricane disasters last year, says CIO Maria Roat.

DOJ’s CIO shares how cloud adoption saved $400 million over 5 years

by FedScoop Staff • 10 months ago

DOJ’s Joe Klimavicz on the cost avoidance and savings benefits from cloud adoption including consolidating email systems and improving delivery of mission.

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