Sammies award-winner Barbara Morton on the importance of measuring customer experience


“[I]f the experiences are bad, there's something else at work here that we need to sort of be able to uncover and address before a crisis happens and that’s what we’ve done."

Soldiers getting ‘constant’ practice with new robotic vehicles


The Army is working to ensure that future AI-driven ground systems are built with human-machine trust.

DOD must pay more attention to building people’s trust in AI, researchers say


The Pentagon plans to use AI to assist on the battlefield, not to replace humans entirely. But to successfully pair human and machine, the military needs to understand trust, CSET says.

Mirror mirror on the wall, which is the best credibility assessment tool of them all?


A new IARPA challenge looks for methods to determine how well technologies that assess trustworthiness actually work.